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Return & Exchange Policy

What is your return & exchange policy?

All returns & exchanges must be processed within 30 days of receiving the order. Order number must be provided to place a return or exchange.

Refunds will be returned to your original form of payment. Please note original shipping charges will not be refunded and a $15 restocking fee may apply. Email us at hello@dipwell.co and we'll help you place the return.

Exchanges will be processed once your color powders have been received and inspected by our warehouse team.

For sanitary reasons, we are unable to accept returns and exchanges on any open products.

How do I place a return or exchange?

We’re sorry you did not love your DipWell product! Please reach out to hello@dipwell.co with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

For sanitary reasons, we are unable to accept returns and exchanges on any open products. A $15 restocking fee will be applied on all acceptable returns.

Who pays for the return shipping cost?

Depending on the return, we will issue a pre-paid shipping label. Simply print out within 24 hours of receiving the email and attach it to the outside of your return package. Please note all return shipping labels expire after 24 hours.

Please note: DipWell offers complimentary standard shipping with orders of $35 and above. Thus, we are unable to refund return shipping fees.

For exchanges, please be advised we do not offer return labels on exchanges. Please mail the items back to the address we will provide in our email. Once your color powder(s) are received and verified as unopened and unused, our team will arrange for your new color powder(s) to be sent.

How long does it take to process a return?

Once we receive your returned items, credit card refunds usually take 5-10 business days to appear on your statement.

Tracking states my order was delivered, but it wasn’t. Where is my order?

If tracking states your order was delivered, please first check with household members, neighbors, building managers, and others in the area to see if they may have received your package. If the address is accurate and you are still unable to locate your order, contact your local post office to see if they might have it. Sometimes orders accidentally get marked as delivered even though they are waiting at the post office or are still in transit. If the carrier is unable to locate your order, contact our support team at hello@dipwell.co and we will happily assist!

What should I do if I received the wrong product?

If you received the wrong product, we’re so sorry about that! Please contact us at hello@dipwell.co with your order number and the name used to place the order and we’ll fix it right away!

What if my product was damaged?

Please contact us at hello@dipwell.co if you received a damaged product. Be sure to provide your order number and the name that was used to place the order and we’ll happily replace the item for you!

For more information about visit our FAQ.